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NEW PRODUCTS AND SERVICES


TEB made new additions to its product and service range in the light of the evolving customer expectations, market trends and in particular, the fast progress in digitalization throughout 2021. The highlights of these efforts are described briefly on the basis of business lines.

CORPORATE BANKING GROUP

TEB Cash Management launched TEB Mobile Collection Platform, its new product for collections, the top-ranked matter for corporate and commercial customers.

At the onset of 2021, TEB took place among the first banks to join the FAST (Instant and Continuous Transfer of Funds) system launched by the CBRT.

SWIFT SCORE (The Standardised Corporate Environment) payment service was introduced for corporate customers.

Capability to integrate with fintech platforms was added to two different models whereby lending is provided to the supplier and the buyer, which take place within the supplier finance solutions.

SME BANKING GROUP

TEB put into service “KOBİ Dört Dörtlük” and “KOBİ PRATİK” products whose advantageous fee structures allow customers to manage their everyday banking transactions at low-cost.

Under three different Foreign Trade Expense Packages differentiated according to scales of customers, SMEs were provided with the opportunity to perform their SWIFT and other transfers free-of-charge for up to six months in their exports and imports.

On the TEB FX Platform, on the other hand, SMEs were presented with the option to buy and sell FC at advantageous exchange rates.

With its teams that possess expertise in respective sectors, TEB SME Banking continues to service customers also with specialty products such as lending against ELUS (Electronic Product Certificate), Gold Flexible Installment Loan for the jewelry industry, as well as credits entailing grace periods.

TEB continued to further develop CEPTETEB İŞTE Mobile App in 2021. In response to customer needs, the Bank made the following services available on the mobile app during 2021:

· CEPTETEB İŞTE Digital Loan Application,
· FAST 24/7 money transfer,
· KOLAS – Easy Address integration and transfer,
· Rolling (Overdraft Bank Account) Loan use and repayment,
· SWIFT payment monitoring and payment tracking (SWIFT GPI),
· E-mail verification and deletion,
· Payment with QR Code (using a credit card),
· Insurance policy monitoring.

New features were introduced also on the Corporate Internet Banking channel, whereby the capability to issue İBKB (Export Value Acceptance Document) documents was launched for the needs of foreign trade customers.

Within the scope of the Start-up Houses initiative co-executed with the Turkish Exporters Assembly (TİM), TEB organized SME-Start-up Gatherings on the digital platform in 2021, to assist with the digitalization of SMEs that serve as the engine of the economy. The Bank brought together its SME customers from various sectors with start-ups that might have a potential impact on their ways of doing business.

On another note, in keeping with its goal to help women entrepreneurs strengthen and become globally successful entrepreneurs, AWE (Academy for Women), a joint program by TİM-TEB Start-up House and the American Embassy made its debut in 2021. 40 successful women entrepreneurs were supported through the Start Up and Scale Up programs implemented at the Academy.


Having carried on with its customer-oriented developments by revamping its website’s home page in April, CEPTETEB switched to end-to-end digital customer acquisition from 1 May 2021.