2019 ANNUAL REPORT
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TEB HUMAN RESOURCES GROUP

TEB is a big family with its 9,000 employees. Happiness of each member of this big family is very valuable and important for TEB. Happy employees will bring happy customers and happy customers will bring sustainable success. Human resources lie at the heart of TEB’s strategy to achieve its business goals.

Our Strategic Priorities

Key Principles

1. Trust, Respect & Transparency: We value each other and adopt a culture based on trust, respect and transparency.

2. Responsibility: We act responsibly towards all our stakeholders

3. Agility: We treat our Bank as our own work place and act with an agile mindset

4. Discipline: We comply with all rules and regulations and take our actions with a disciplined attitude.

5. One Bank/ We Culture: We always think and act as One Bank

Positive Management for our Employees

Together we create the Great Place to Work

TEB started its ‘’Great Place to Work’’ journey in 2012 in line with its ‘’Positive Management’’ approach and practices which value its employees. TEB was the first and only bank to make the list of ‘’Great Place to Work-Best Employers of Turkey’’ in 2016. Moreover, Top Employers Institute, one of the most prestigious worldwide institutes that rates the HR policies and implementations of companies, has chosen TEB as one of the Top Employers of Europe and Turkey in 2019.

TEB achieved to receive the Top Employer Turkey and Top Employer Europe Certificates for 7 years in a row.

TEB continues to listen to its employees through its employee satisfaction survey called “Global People Survey”. With inclusive and participatory human resource practices, the Bank informs its employees about all related subjects and includes them in decision making processes. We regularly get together with the ‘Employee Sounding Board’’ which was set up with the participation of 600 TEB employees who represent all groups and field teams across the Bank and we createthe action plans together as a result of these meetings.

Each year, approximately 3,500 TEB employees from field and headquarter teams get together at HR Roadshow Meetings. At these meetings, results of the employee surveys are reviewed together, new practices are shared, feedbacks are received and questions are answered transparently.

Employees who make a difference with their performances are selected and rewarded objectively.

The aim of TEB Performance Management System is to keep TEB Group goals and strategies in line with the individual goals and business results, to direct the employees to the right targets and to ensure their development, thereby increasing organizational efficiency.

In addition to that, Performance Management System is the most significant tool in monitoring the development of employees’ competences, preparation of their Development Plans, and gathering information related with Career Management, Compensation, Rewarding and Training systems. 

Within the frame of this system, TEB’s corporate goals are transferred from the top to bottom levels and translated into individual goals. Performance reviews are carried out based on objective criteria taking into consideration the realization of individual business goals employees’ achievement of their competence targets.

Performance Management;

Transparent career committees

Career committees at TEB that meet for promotions or mobilities are open to employee representatives who are not in managerial positions so that they can express their opinions. Thus, employees have a word in promotion decisions and they can observe that the process is conducted in a transparent way.

Local and international career opportunities

The Bank offers TEB’s future leaders both local and international mobility opportunities with the support of its strategic partner BNP Paribas.

In line with TEB’s objective and transparent communication principle, all open positions at BNP Paribas and TEB Group are announced in the Bank and group companies and all employees have the opportunity to apply for these positions.

Accordingly, the main principle is to make appointments to manager and higher-level positions from internal resources. In 2019, 85% of appointments to managerial positions were made from internal resources. 

Creating the Future Work Force with Continuous Development Opportunities

To achieve the outstanding performance at TEB the main objectives are, to increase individual and team performances with processes and systems to continuously improve quality, to create a professional work environment and career opportunities for employees to develop their performances and competencies and to raise leaders of the future.

TEB employees who exhibit high performance and high potential are included in events where they have a chance to get together with senior management, introduce themselves and share their opinions in an open and sincere environment.

For future leaders, Assessment Centers and Leadership Skills Development Programs are conducted to assess their managerial skills, to identify and improve their development areas in their career development journeys at TEB.  

Within the scope of Talent Management, 72 talents attended Assessment Centers, 98 talents attended Leadership Skills Development Program and 325 talents participated in professional and personal development programs within the frame of their personal development plans.   

TEB employees’ digital muscles are pumped with TEB Digital Academy and Let’s Get Digital

The Bank focuses on preparing its employees to rapid transformation in business world and developing their competences required by the changing roles.

When developing the future leaders rather than supporting young talents to advance in a single area, TEB aims to support them in developing interdisciplinary competencies through mobility, building teams and collaboration; continuously updates its training and development programs.

TEB Digital Academy, launched in 2018, includes development programs designed for the needs of each business line. TEB Digital Academy provides opportunities for employees at all levels to follow new trends and new technologies  and increases digital literacy. In 2019, 1,700 TEB employees attended these programs. 

With the awareness of ‘’high quality and trained workforce’’ being the most significant differentiating element of the finance industry, employees are being supported in their personal and professional development in the most effective way and mandatory trainings are delivered for local and global regulations under TEB Academy. In 2019, approximately 9,000 employees participated in those trainings and an average of 42 hours per employee was realized.

A work environment supporting innovation and entrepreneurship

With its continuous efforts on innovation since 2007, TEB has been cited as an exemplar of innovation by the world-famous research company Gartner in its report “Creating and Expanding a Culture of Innovation” in the finance industry published in 2008. Between 2013 and 2016, the Bank also received the European Financial Management Association’s (EFMA) “Most Successful Bank in Innovation Management” for four years in a row.

In 2014, TİM elected TEB as “Turkey’s Champion of Innovation Sources” in its assessment within the scope of InovaLİG.

We raise entrepreneur leaders at all levels

TEB carried innovation to a step further in the industry since 2014 and started the Intrapreneurship Program.

With this program, the Bank creates an entrepreneurial culture within the organization and develops intrapreneurs who creates and implements innovative projects that can change the Bank’s future.  Through this program, existing business manners are changed and a work environment where employees can develop and implement their projects as entrepreneurs is offered. Additionally, employees are supported with training programs to strengthen their entrepreneurial muscles, mentorship and coaching is provided.

Idea Marathons and Hackathons organized within the scope of TEB Intrapreneurship Program brings together entrepreneur employees with entrepreneurs from outside (fintechs /start-ups) and mentors. The Program creates an environment where TEB employees can develop their projects receiving feedback from each other and can create prototypes for their business models in 48 hours. 

At the TEB Intrapreneurship Program, which is at its fifth year in 2019, 200 projects were submitted by TEB employees who have an intrapreneur spirit. Intrapreneurs selected by TEB Innovation Committee consisting of executive managers were included in the acceleration program and received mentorship, coaching and training support to develop their projects as start-ups.

TEB Intrapreneurship Program received the Leadership Award in 2015 at Gamechangers Turkey which rewards the most innovative companies of Turkey.

TEB has a house of innovations: TEB HOME- Start-up Partnership Program

As a joint working platform with the objective of accelerating innovation, TEB HOME prioritizes innovative projects coming from different channels and builds teams to implement these projects.  Innovative methods are used while implementing the projects and partnerships with start-ups are formed. Projects under TEB HOME are not only implemented at TEB but also at other branches of the Bank’s strategic partner BNP Paribas. In 2019, 3 projects were implemented at the international platform.

Within the scope of the Home Program, TEB intrapreneurs are able to test and execute their ideas and projects with the help of start-ups using their competences and carry the agile world of financial technology start-ups into the Bank.

In such an environment, employees who can create solutions and take the initiative for transformation and whose entrepreneurship muscles are strengthened are being raised.

TEB’s innovation ecosystem grows day by day.

Future of products are designed with the youngsters and  customers.

Since 2007 in addition to its employees, TEB included its customers, students, start-ups, academics and suppliers in its innovation ecosystem. While the Bank’s products and services are re-designed together, innovation culture is being spread to a much wider population.

TEB has been inventing for 12 years with TEB Open Innovation Competition

In 2019, 12th TEB Innovation has been organized, which is one of the largest reflections of TEB’s innovation practices outside the Bank.

In 2018-2019 period, 15,944 applications were submitted to TEB Innovation Competition. 75% of the applications were from university students, 16% were from customers and 9% were from techno start-ups. 

Finalists are invited to a special innovation and entrepreneurship camp to prepare for the competition. In addition to financial prizes, winners are offered career opportunities at TEB. Until today 12 finalists joined the TEB family.

TEB cares about youngsters.

Through its practices, TEB provides a work environment where young talents can show their potential, develop themselves continuously and create added value. 

With “My TEB My World” motto, TEB offers TEB employees and youngsters who want to join TEB family  a successful, innovative, healthy, pleasant world which provides continuous development opportunities.

Learning Together: TEB Idea Magicians (Fikirbazlar)

We are in an age where we learn from each other. Being aware of that, TEB provides an environment that brings together experienced leaders and young TEB employees where they can develop projects on areas determined based on the Bank’s priorities.

At TEB Design Atelier, Masters, TEB’s experienced managers, get together with Apprentices, young TEB employees, to learn about Design Thinking methodology and develop innovative projects.

A test drive at finance industry: Shortcut Internship Program

Future leaders want to test the organization before they feel themselves a part of that organization.  At TEB, university student who want a test drive are offered a Shortcut internship program with the ‘’shortcut to career’’ motto. Shortcut provides students a professional work environment for 8 to 12 weeks where they can experience projects with TEB managers and employees.

In 2019, approximately 140 students had the opportunity for internship. 

Campus Gatherings offer university students opportunities to meet with TEB managers and the finance world. In 2019, more than 10,000 students were reached through promotional activities, presentations, career festivals, manager conversations, elevator pitch and case studies and class participations.

TEB reaches university students through career activities at digital platforms as well. In this context, TEB provides guidance and opportunities to those who want to make a career in finance.

Digital platforms are frequently used at TEB’s recruitment processes in addition to traditional channels. The Bank recruits employees with online interviews when needed. 

Approximately 355,000 applications were received and 3,150 job interviews were performed in 2019 in line with the Bank’s goals and strategies. Various selection and placement tools were used to make a selection based on the required competencies and 786 people joined the TEB family .

With our One Day at TEB activity, university students were invited to the Bank and given the opportunity to observe the daily life at TEB. In 2019, 150 students were hosted at TEB.

TEB Innovation and Youth Summit

At the 2019 Innovation Summit, which is bringing TEB talents together with new themes each time since 2007, university students were invited for the first time. The theme of this year was ‘’My Mind is at My Future – Positive Impact for a Better Future’’ and approximately 500 students attended the Summit.

During the Summit, students had the opportunity to listen to inspiring presentations, discuss how they can contribute for a better future and also have career conversations with TEB managers.

Awards were presented during the Summit to innovative employees who submitted their ideas at Internal Innovation Competitions and customers, students, new graduates and techno start-ups who won prizes at TEB Innovation Competition.

TEB is Setting up a Digital Incubation Center

With the purpose of creating and developing a Digital Talent Pool that will enhance the Bank’s Data and Analytics competence, TEB prepared a special recruitment process and a training program (Digital, Data & Agile Academy) within the scope of its Digital Incubation Center activities.

The Bank organized “TEB Young Engineers Meeting” at 5 December World Engineers’ Day which was a first in the industry. The event took place with the participation of 80 students selected from 1,200 applications and these students were presented the opportunity to be candidates for analytic roles at TEB Digital Incubation Center.

The new address for agility: TEB Agile Studio

IT Agile Studio was established to increase agility at TEB and launch projects more rapidly. 

The objective is to extend this approach which started at TEB Information Technologies team to business lines and support functions, to increase cooperation within the organization and adopt agility as a new business manner.  

Human focused digital applications are being created together.

New employees starting at TEB participate a pre-orientation program on digital platform to have information about the Bank and its applications before actually starting their jobs.

TEB employees can easily access in-house career opportunities and human resources applications frequently used on their daily lives through mobile app MobiliTEB.

TEB answers questions of TEB employees and candidates through an interactive communication environment via TEB HR Chat Bot application. 

Target of developing Human Resources with a high level of risk awareness and risk management

‘’First Level Control’’ project was completed which had the objective of ensuring employees at all levels to manage risks that are related to their duties and responsibilities effectively. Moreover, activities are carried out to increase risk awareness of employees and provide them support in this area.

Acting for Goodness

In 2019 TEB runners participated the Istanbul Marathon and Runatolia Marathon for the benefit of Non-Profit Organizations under the roof of Adım Adım organization. For those who do not participate the marathons supported them with their donations.

As a result of its performance at these charity marathons since 2008, TEB has been recognized as one of the “Most Kind Hearted Companies”.

A family who enjoys being together

TEB employees get together at events like “Leaders’ Cafe” where they can listen to senior managers’ knowledge and experiences, “TEB Talks” where experts share their inspiring career and success stories and “Innovation Talks” where most recent technological developments and trends are shared.

Employees can participate various activities in their areas of interest and get together with colleagues outside work at TEB Band, Turkish Music Choir, TEB Photography Club, TEB Chess Club, TEB Theater and TEB Scuba Diving Club.

Under the roof of TEB Sports Academy, in-house sports events are organized to keep employees healthy, to enhance team spirit and “we” awareness, to increase the sense of belonging of employees and to create social value within the scope of social responsibility. In the same context, employees are encouraged to participate in outside sports activities and represent the Bank in these organizations.

 In 2019, TEB Sports Academy activities continued in football, volleyball, basketball, running and tennis branches. TEB Volleyball Team became the champion of Corporate Games in 2019.

One of a kind village in the industry: SAKLIKÖY

At Saklıköy where TEB conducts its training and development activities, employees can also get together with each other and their families to socialize.