2018 ANNUAL REPORT
TEB HUMAN RESOURCES GROUP
TEB Human Resources Policy
The TEB Human Resources Group strives to:
With these practices, TEB Human Resources provides swift and effective support to all employees, while playing a key role in raising the efficiency and performance of the Head Office and branches.
Career Development
Focusing on the career development of its employees, TEB fills most of the managerial level appointments with the employees of the bank. In 2018, a total of 92 employees were promoted to managerial or higher positions and 360 employees with non-managerial titles were promoted to one level higher than their current positions. Additionally, 475 employees were appointed to functionally different positions.
In line with the objective and transparent communication principle of TEB, vacancies in both the BNP Paribas and the TEB groups have been announced to all employees throughout the bank and the group companies, which have given all employees equal opportunity to apply to vacant positions. At the same time, TEB employees have been continued to benefit from international career opportunities. In 2018, Career Committees have been organized with the participation of employee representatives and promotion proposals were openly discussed in these platforms.
Exams have been carried out both for promotions of the branches’ operational staff and reassignments of them to sales positions. During reassignment processes, both exams and interviews have been carried out in order to make objective assessments.
Human Resources Business Partners team, who are competent in their field, gives consultancy to all TEB employees for their careers and ensures them to be assessed for the best-fit vacant positions.
At TEB, all job descriptions and career maps are available on IntraTEB which is open to everyone.
TEB Mentors
The objective of the TEB Mentor Program is to enable TEB employees benefit from the experiences of more senior employees in order to develop their personal competencies and job skills. So far, 1,216 employees have received mentoring in TEB.
Talent Management and Talent Development Plans
In 2018, under the heading of Talent Management processes, to identify individuals who have demonstrated high potential and performance, grid forms which were developed within the scope of “Leaders for Tomorrow” program launched by BNP Paribas Group Global Talent Program have been integrated into TEBFlow system and evaluations were performed on the system.
Development of talents was built up and monitored by the Talent Management team working together with the employees themselves, their superiors and HR Business Partners / HR Regional Managers in accordance with their development plans. Talent Development Programs have been redesigned according to the talents’ experiences and managerial levels. The main purpose of these programs is to support the development of leadership skills for each level, and prepare the talents for their future roles.
Within this framework, 171 HIPOs, classified as 25 Young Talents, 62 Emerging Talents, and 84 Star Talents, took part in the two-year Talent Development Programs that are enriched with rotation, e-learning, classroom training, interactive workshops, mentoring programs and experience-sharing meetings. In addition, 660 HIPERs attended professional and personal development programs within the frame of their individual development plans.
The Traditional TEB Talent Day
The annual cordial event, TEB Talent Day that has been bringing together the talents on a new theme each year since 2009, puts innovation on the center stage, serves to nurture the talents, promote internal recognition and foster relationships. TEB Talent Day 2018 had adopted the theme “From I to We/WeQ is the New IQ”.
Global Talent Management
Global talents are also presented with the opportunity to take part in BNP Paribas Global Talent Development Programs. In 2018, 29 talents in total participated in global talent programs.
Within the scope of the IRB’s international program “Learn from Each Other”, 11 Global Young Talents from BNP Paribas’s operations in six countries, namely, France, Italy, Luxembourg, Morocco, Ukraine and Poland, were hosted at the Bank in 2018. Global Young Talents had the opportunity to gain an insight into the Turkish Banking Sector and TEB during their visits and took part in various field visits and on-the-job trainings. 9 young talents sent from Turkey captured the chance to have this experience in the above-mentioned countries.
TEB Idea Magicians: TEB Fikirbazlar
The Idea Magicians: TEB Fikirbazlar project, designed to build a bridge between generation Y young TEB professionals and the senior management, to ensure that they jointly develop projects as a team employing the Design Thinking Methodology, and thus to maximize interaction between the different generations along with mutual idea sharing opportunities, was launched in April 2016.
The platform matches one Master (one of the TEB Leaders in top management) with three Apprentices (Y generation TEB employees), who get together during a six-to-eight month period to mutually share their knowledge and experience about a jointly identified topic, and employ the design thinking methodology to produce and bring a project to finalization. During this timeframe, they meet at least once a month to work on their projects. At the end of the program, the projects are presented to the senior management of TEB and the chosen ones are adapted within the Bank.
27 Apprentices have been selected from among the applications collected for the 2017-2018 period. On 7 February 2019, 9 projects will be presented to senior management and studies will continue to adopt the chosen projects within the Bank.
Change Management
Within the scope of Change Management practices, for each project which changes the business manners, a specific change management plan is prepared and adopted. In this way, the Bank aims to ensure that the change is perceived and embraced by employees across the organization, it becomes a part of their lives and it becomes sustainable.
In 2018, change management activities were executed aiming at developing Customer Focused Service Culture which is one of the most significant subjects for sustainable success. In this context, CCC- Customer Centricity Center was formed consisting of a multi-disciplinary team.
CCC - Customer Centricity Center is primarily focused on customers. Topics are identified upon listening to related parties and development efforts have started which will support the field in terms of behaviors, systems and processes.
One of the significant improvement areas identified was accuracy, timeliness and easy accessibility of information related with products, services and campaigns. A common template was prepared for documents and current documentation was transformed to comply with this template. A new process was established in order to keep this information up-to-date. With
E-DYS (Electronic Document Management System) a new structure was built for product owners to systematically monitor and update their documents.
ArabulBOT platform was developed and launched that has a chat-bot front-end, is easy to access, up-to date and practical which allows users to access all information and documents about products, services and transactions from a single channel.
In order to determine training needs of our friends at the field, to keep them up-to-date and ensure that they quickly learn about a new product or service, a fun game was launched called QUIZGAME. Behavioral trainings on customer focus were designed specifically for network employees and it was ensured that all target employees have taken these trainings.
With Tone of Voice activities, studies to determine the ideal communication language in every channel through which the Bank contacts its customers were performed (SMS, ATM, e-mail, etc.)
All actions taken by CCC - Customer Centricity Center is to enable employees rapidly and easily access information. Another new solution center was established for issues faced by the employees at the field. With the new Customer Support Solution Center the Bank responds not only to technical problems but also issues on customer transactions, acceptances and processes.
Remuneration and Fringe Benefits
Salaries at TEB are paid at the last day of the month in net amount after all legally-mandated deductions have been taken out of base pay. In addition to this monthly salary, all TEB employees may also be paid performance-based success/sales incentive or performance bonuses for their achievement of qualitative and quantitative targets. The average performance-based payments made by the Bank in 2018 in total corresponded to 2 times average monthly base pay of the employees receiving them.
TEB Saklıköy Formation Academy
Located at Saklıköy, the TEB Formation Academy is not just a training center but also a place where employees and their families can take advantage of the academy’s sport, art, workshop and restaurant facilities and activities.
TEB Formation Academy also serves as a venue for the important meetings of head office teams, business lines, TEB Group companies and BNP Paribas.
Digital HR
Digitalization of human resources practices has continued without interruption in 2018. Within this framework;
HR Solution Center
TEB Human Resources Solution Center was established to respond rapidly and accurately to the questions and requests from internal and external customers in relation to the Bank's Human Resources practices as a first contact point, to increase customer satisfaction and to create a communication platform for these purposes. It continued its activities in this respect in 2018.
The Center also organized one on one meetings with employees to answer their questions or solve their problems within the scope of internal customer satisfaction.
Great Place to Work
The TEB Human Resources Group acts as a Change Management leader on strategic projects undertaken in the Bank.
TEB, which aims to create the "Great Place to Work" for its employees and aims to become the most preferred bank by the employees in the sector, has carried out many successful projects since the "Great Place to Work Project" launched at the end of 2012. One of the most important elements that lead TEB to success in this project is the ownership of the goal of becoming the great place by all TEB management and the steps taken by the management in a sincere manner.
TEB leads the way in the sector by setting up the “Employee Sounding Board” consisting of 600 representatives from all organizational groups at the Bank. This platform conveys all the feedback of employees to the Human Resources Group and Management. Furthermore, it conveys the actions that have been taken in parallel to these feedbacks to the entire Bank. With the Employees Sounding Board which supports employees’ to involve themselves in decision-making processes on issues that affect them and which is recognized as a good example in the industry, action plans are being prepared each year and actions are taken with the sponsorship of senior management.
Along with the target of becoming a “Great Place to Work”, all TEB executives are responsible to take actions and put them in practice within their domains according to their departments’ survey results. All TEB executives received required trainings in this.
In the Best Employers of Turkey research conducted by Great Place to Work, TEB made it to the list in the category of companies with more than 2,000 employees. TEB is the first and only bank to make the list and also the only institution in the finance sector to receive an award in this category.
Employee Surveys
Every year TEB regularly conducts Global People Survey which all BNP Paribas Group employees are subjected to, an Internal Customer Survey, and biennial Great Place to Work Survey by Great Place to Work Company which all TEB employees participate. The results of these surveys are shared in detail with the TEB employees.
The feedback from these surveys are communicated to the units in the Bank, converted into action plans and executed within project plans.
In addition to the improvements mentioned in the “Great Place to Work” results, there has been an increase of 8 points in the results of the “Global People Survey” since 2012.
Top Employer Turkey and Top Employer Europe Certificate
Top Employers Institute, is one of the most prestigious worldwide institutes that rates the HR policies and implementations of companies and, has chosen TEB as one of the Top Employers of Europe and Turkey in 2018, as the result of the works which have been done within the scope of “Great Place to Work” journey that started within the aim of “Appreciation of the Employee”. As a result, TEB has managed to receive the Top Employer Turkey and Top Employer Europe Certificates for 5 years in a row.
TEB Internal Communication Activities
Employee Value Proposition - EVP
The Employee Value Proposition created in 2015 “My TEB My World” has been owned by all TEB employees and internal communication has been carried out with this motto in 2018.
“My TEB My World” stands for: “TEB World where all employees with different dreams and different goals come together. My TEB is my family where I feel cared for, share my passions, I overcome all the difficulties with team spirit and entrepreneurship, experience innovation.”
Sub brands under the main brand “My TEB My World” are My Innovative World, My Successful World, My Developing World, My Joyful World, My Volunteer World and My Healthy World and in 2018, all internal communication has been carried out within this framework. TEB’s all communication with university students and all campus activities are carried out under the motto “My TEB My Future”.
Welcome to TEB Family Intranet Page (On Boarding)
This page which is a guide to help employees with their orientation at their first day in TEB and ease their adaptation, with all the necessary information, is located at IntraTEB.
TEB Employees Together
In 2018, the following events were organized;
TEB Bulletins
Internal weekly e-bulletin “TEB’de Ne Var Ne Yok (What’s up at TEB)” which aims to give information on current issues and news about TEB.
Special Day Celebrations
As part of the activities that will improve engagement and make the employees feel special, special days like New Year and religious holidays were celebrated, various gifts were presented to employees, and celebration messages were delivered.
Management Seminar
Annual Management Seminar was held in order to inform the managers about the performance of the Bank and deliver senior management’s messages in early 2018.
TEB Oscar Awards
It is an internal competition which allows TEB employees to express their passion, loyalty and how they work together in harmony and successfully and enhance the sincere and reliable working environment.
TEB Oscar Awards were organized for the 6th time this year and it became a conventional event. This year’s theme was Turkish Cinema and the life at TEB. 26 teams participated in the competition. Past themes of TEB Oscar Awards were: Hayde, Happy, Folk Dance, Choir, Musical.
TEB Sports Academy
Internal sports tournaments and events are organized in order to protect employee health, strengthen team spirit increasing employees’ engagement and commitment and creating social benefits as an expression of social responsibility. In this respect, employees are also encouraged to take part in external sports leagues and tournaments to represent the Bank.
The highlights of TEB Sports Academy activities in various branches in 2018 are briefly summarized below:
TEB Football Team came in second among 20 teams in the Corporate Football League 2018, while TEB Women’s Volleyball Team won the championship and TEB Men’s Volleyball Team won the 3rd place in Corporate Games 2018.
TEB Tennis Team ranked first at FERB Business Tennis Cup.
TEB Club Activities
TEB Club organizes activities in areas of interest for company employees in order to bring them together outside the workplace as well. TEB club activities are the TEB Band, TEB Classical Turkish Music Choir, TEB Photography Club, TEB Chess Club and TEB Theatre Club.
HR Face to Face (İK Bizbize) Meetings
In 2017-2018 period, TEB Human Resources Group came together with 5,000 employees in 47 HR Face to Face (İK Bizbize) meetings held with all Headoffice and Regional employees. The scope of these meetings is as follows:
Social Responsibility Activities
Innovation at TEB
With its continuous efforts on innovation since 2007, TEB has been cited as an exemplar of innovation by the world-famous research company Gartner and in 2013 TEB became the recipient of the European Financial Management Association’s “Most Successful Bank in Innovation Management” for the fourth year in a row.
In 2018, TEB continued its ‘innovation ecosystem’ approach and provided its customers with innovative products and services while also fostering innovation culture by encouraging its own customers and employees as well as university students and technology entrepreneurs through innovation-related activities.
With TEB Home program which has first started in 2018, TEB employees started to carry their entrepreneurial skills further and experience realizing their projects with start-ups.
*Based on the 2008-2018 cumulative data of Adım Adım Platform.
TEB Intrapreneurship Program
With Intrapreneurship Program, which is a first in the industry, TEB aims to create an innovative corporate culture and agile work environment where employees play an active role in the configuration creation of products, services and processes, devote them as if they own the business, take initiative, have a high sense of responsibility and loyalty. The Program targets to create intrapreneurs who will come up with innovative projects that will change the future of the Bank and implement their projects.
With TEB Intrapreneurship Hackathons, TEB is bringing together innovative, creative and entrepreneur employees together, creating an environment in which employees will provide feedback to each other while developing their projects, as well as supporting them with training, mentoring and acceleration programs to turn their ideas in to practice.
TEB Intrapreneurship Program has been an important initiative that feeds Start-up Banking and TEB Private Banking - Angel Investment Platform both of which TEB initiated to support the entrepreneurship ecosystem in Turkey.
In 2018, in the fourth year of TEB Intrapreneurship Program, more than 300 project applications were received from employees with entrepreneurial spirit.
TEB HOME
As a joint working platform with the objective of accelerating innovation, HOME is a program which aims to enable ideas and projects which emerge as a result of TEB Innovation programs put in to practice as “Minimum Viable Products”. Within the scope of the program, TEB intrapreneurs are able to test and execute their ideas with the help of start-ups using design thinking, lean and agile methods.
TEB Startups Practice
On 9-10 April 2018, 150 participants consisting of BNP Paribas representatives, TEB employees and start-ups got together at an event on TEB-Start-up collaboration at TEB Saklıköy Formation Academy.
In addition to applications regarding start-ups at BNP Paribas Group and TEB, participants had the opportunity to hear about Turkey Fintech Ecosystem research.
Participants exchanged ideas about start-ups’ expectations from corporate firms and realized group studies on “TEB and Start-up Collaboration” sharing their suggestions and creative ideas with each other during the event.
Annual TEB Innovation Summit
11th Annual TEB Innovation Summit has been organized in 2018, which is one of the largest reflections of TEB’s innovation practices outside the Bank.
The themes of the “Annual Innovation Summits” by years are given below:
2018: WeQ the New IQ
2017: The World is in BETA: Are you ready?
2016: Redesigned Banking with the Codes of the New Generation
2015: Agile Innovation/ Agile Organization Be Agile, Get Results
2014: Smart Simplicity Think Simple, Think Outside the Box
2013: Innovation for the Changing Consumer Trends
2012: Next Generation Banking in the Digital World
2011: Customer Experience Excellence Innovation in Customer Experience
2010: Innovation from Future to Today
2009: Winning in Turbulent Times Through Innovation Overcoming Tough Times with Innovation
2008: Open Innovation
At the 2018 event themed “WeQ: New IQ” , local and foreign speakers who are leading names in the sector pointed out that activating interpersonal connections and synergies, working on a joint solution and creating a culture of acting together, in other words “collaboration” and the new “We Culture” is more important than ever in today’s business world.
In addition, creative employees who conveyed their ideas through the Internal Innovation Competitions, as well as customers, university students, new graduates and technology startups that were placed in the “Let’s Get Innovative, TEB Open Innovation Competition” were presented their awards.
Making life easier for its customers through the innovative and creative products and services that it offers them, TEB regards innovation as an important element of its brand-differentiation strategy.
In 2017-2018 period, 15,600 projects were submitted to TEB for consideration as entries in the Let’s Get Innovative competition. The Bank’s www.letsgetinnovative.com (www.icatcikar.com) website, through which submissions are made, received 260,000 visitors from 102 countries.
TEB transforms innovative ideas received from customers, university students and newly-graduated young professionals into products and services for TEB customers.
In 2017-2018 period, over 1,800 applications in the technological innovation category have been a very useful resource for TEB Start-Up Banking.
Finalists in the competition are offered career opportunities in TEB alongside the financial rewards they receive. So far, 12 finalists have joined the TEB family.
University/Campus Activities - Internship and Young Talent Acquisition Programs
During 2018, TEB Human Resources Group designed campus activities according to the needs and expectations of young talents in an effort to attract them to TEB and got together with them on various platforms.
TEB HR interacted with more than 7,000 students through promotion activities, company presentations, career days, executive talks, elevator pitches and case selection processes held on the campuses of İstanbul Technical, Koç, Boğaziçi, Middle East Technical, Bilkent, İstanbul, Marmara, Sabancı, Erzurum Technical, Çukurova, Anadolu, Bilgi, 9 Eylül, Osmangazi, Süleyman Demirel, İYTE, KKTC East Mediterranean, KKTC Middle East Technical universities.
Throughout the academic semester, TEB took part in campus activities, special sessions and classroom participations, career festivals as well as digital platforms. Student selected during these events participated in 3 “Innovation Campus” and 4 “A Day at TEB” events. Campus Ambassadors from different business units, senior executives or recently-graduated young TEB professionals took part in all of these gatherings, providing the students with the experience in areas they needed.
TEB Innovation Campus is a program designed to acquaint junior- and senior-year university students with a work environment enriched with training programs in innovation and entrepreneurship, and in which innovation and creativity are promoted and rewarded; the program also provides them with the opportunity to get together with TEB mentors and senior executives. Out of 210 students that took part in Elevator Pitches and Case Studies in 2018, the most successful 52 attended the Innovation Campus. Juniors with an outstanding performance were offered to take part in the Shortcut traineeship program and seniors with an outstanding performance were offered job opportunities.
In 2018, 2 of the senior students who successfully completed the Innovation Campus started to work at TEB within the scope of new graduate young talent program and 10 junior students were selected for the Shortcut traineeship program.
Shortcut traineeship program is a project-based program that runs through June to September and junior year students from the major universities of Turkey are accepted through a special recruitment process. At the end of the three-month internship, the students make their project presentations and those who are found to be successful are offered part-time jobs at TEB. Those who cannot sustain a part time job due to their academic schedules are offered a job at TEB through a pre-contract upon their graduation.
Within Information Technologies young talent recruitment program, senior students from universities were offered the opportunity to work part-time at TEB. Within the scope of this program, 101 candidates applied for the job were included in the process and among them, 18 students with an outstanding performance started their part-time jobs in the Bank. After their graduation, 10 of these students started to work at full-time positions.
100 university students across Turkey completed their 2018 compulsory summer internship program for universities.
Within the scope of compulsory internship for trade vocational high schools for 2018-2019 winter period, 82 high school students started their internship across Turkey.
Quality at TEB
For a more systematic application and monitoring of the environmentally friendly approach in TEB, ISO 14001 Environmental Management System is applied. TEB is also the first deposit bank to have an environmental management system certification.
TEB’s Environmental Management System is audited every year by Bureau Veritas and the results are used as feedback for improvement.
Training at TEB
Recognizing that qualified and well-trained human resources are the most critical distinguishing factor in today’s financial services industry, TEB Academy seeks to support the personal and professional development of its employees in the most effective way possible. Trainings designed with this approach in mind is concerned with development and change projects undertaken with the benefit of both internal and external resources, with internal customer service standardization in conjunction with training centers and with similar issues.
In 2018, approximately 9,300 TEB employees participated in classroom trainings. Employees participating in more than one training, there were almost 50,000 attendees to classroom trainings, 600 attendees of on-the-job trainings and approximately 180,000 attendees to e-learning trainings. TEB’s own instructor personnel provided 48% of all in-house training.
During 2018, the following programs were held within the frame of the Bank’s Training and Development strategies and goals: