2017 ANNUAL REPORT
TEB HUMAN RESOURCES GROUP
TEB Human Resources Policy
The TEB Human Resources Group strives to:
With these practices, TEB Human Resources provides swift and effective support to all employees in all human resources related matters, while playing a key role in further raising the efficiency and performance of the TEB Head Office and the branches.
Career Development
Focusing on the career development of its employees, TEB mostly makes managerial level appointments among the employees of the bank. In 2017, 84 Senior Managers and 12 Directors were promoted while 506 employees with non-managerial titles were promoted to higher positions. Additionally 208 were transferred to functionally different positions.
In line with the objective and transparent communication principle of TEB, vacancies in both the BNP Paribas and the TEB groups have been announced to all employees throughout the bank and the group companies, which has given all employees equal opportunity to apply to vacant positions. At the same time, TEB employees have been continued to benefit from international career opportunities. In 2017, Career Committees have been organized with the participation of employee representatives and promotion proposals were openly discussed in these platforms.
Exams have been carried out both for promotions of the branchs’ operational staff and reassignments of them to sales positions. During reassignment processes, both exams and interviews have been carried out in order to make an objective assessments.
Human Resources Business Partners team, who are competent in their field, gives consultancy to all the TEB employees for their careers and ensures them to be assessed for the best-fit vacant positions
At TEB, all the job descriptions and career maps are available on IntraTEB which is open to everyone.
TEB Mentors
The objective of the TEB Mentor Program is to enable TEB employees benefit from the experiences of more senior employees in order to develop their personal competencies and job skills. So far, 1,078 employees have received mentoring in TEB.
Talent Management and Talent Development Plans
Under the heading of Talent Management processes, in 2017, individuals who have demonstrated high potential and performance were identified and their development was monitored by the Talent Management team working together with the individuals’ superiors.
Talent Development Programs have been redesigned according to the talents’ experiences and managerial levels. The main purpose of these programs is to support the development of leadership skills for each level, and prepare the talents for their future roles.
Within this framework, 207 HIPOs, classified as 39 Young Talents, 78 Emerging Talents, and 90 Star Talents, took part in the two-year Talent Development Program that is enriched with rotation, e-learning, classroom training, interactive workshops, mentoring programs and experience-sharing meetings. In addition, 680 HIPERs attended four professional and personal development programs on average within the frame of their individual development plans.
In 2017, TEB continued to provide its employees with international career opportunities as a member of the “Mobility Community”, which gives BNP Paribas Group employees a chance to switch jobs within the group’s operations in France, Belgium, Italy, United Kingdom, Turkey and Luxembourg.
The Traditional TEB Talent Day
The annual cordial event, TEB Talent Day that has been bringing together the talents on a new theme since 2009, puts innovation on the center stage, serves to nurture the talents, promote internal recognition and foster relationships. TEB Talent Day 2017 had adopted the theme “The World is in BETA - Are you ready?”
Global Talent Management
The grid form created to identify global talents within the scope of “Leaders for Tomorrow” program that has been initiated by BNP Paribas Group Global Talent Management was integrated with the TEBFlow system, upon which evaluations for identifying global talents began to be performed through the system.
Global talents are also presented with the opportunity to take part in BNP Paribas Global Talent Development Programs. In 2017, 68 talents in total participated in global talent programs.
Within the scope of the IRB’s international program “Learn From Each Other”, 24 Global Young Talents from BNP Paribas’s operations in six countries, namely, France, Italy, Luxembourg, Morocco, Ukraine and Poland, were hosted at the Bank in 2017. While the Global Young Talents had the opportunity to gain an insight into the Turkish Banking Sector and TEB during their visits, they also took part in various field visits and on-the-job trainings. 24 young talents sent from Turkey captured the chance to have this experience in the above-mentioned countries.
TEB Idea Sharing Platform: TEB Fikirbazlar
The Idea Sharing Platform: TEB Fikirbazlar project, designed to build a bridge between generation Y young TEB professionals and the senior management, to ensure that they jointly develop projects employing the Design Thinking Methodology, and thus to maximize interaction between the different generations along with mutual idea sharing opportunities, was launched in April 2016. The platform matches one Usta Fikirbaz (senior) with three Genç Fikirbaz (junior), who get together during a six-to-eight month period to mutually share their knowledge and experience about a jointly identified topic, and employ the design thinking methodology to produce and bring a project to finalization. During this timeframe, they meet at least once a month to work on their projects. At the end of the program, the projects are presented to the senior management of TEB and the chosen ones are adapted within the Bank. The first group of TEB Fikirbazlar presented eight projects to the Executive Committee in February 2017, and work is in progress to implement the best five among them.
27 Genç Fikirbaz have been selected from among the applications collected for the 2017-2018 period and the new term will begin in January 2018.
Remuneration and Fringe Benefits
Salaries at TEB are paid monthly in net amount after all legally-mandated deductions have been taken out of base pay. In addition to this monthly salary, all TEB employees may also be paid performance-based success/sales percentages or performance bonuses. The average performance-based payments made by the Bank in 2017 in total corresponded to 2 times the average monthly base pay of the personnel receiving them.
TEB Saklıköy Formation Academy
Located at Saklıköy in the Beykoz district of İstanbul, the TEB Formation Academy is not just a training center but also a place where employees and their families can take advantage of the academy’s sport, art, workshop and restaurant facilities and activities.
TEB Formation Academy also serves as a venue for the important meetings of head office teams, business lines, TEB Group companies and BNP Paribas.
Digital HR
Digitalization of human resources practices has continued in 2017. Within this framework;
HR Solution Center
The TEB Human Resources Solution Center was established to respond rapidly and accurately to the questions and requests from internal and external customers in relation to the Bank's Human Resources practices as a first contact point, to increase customer satisfaction and to create a communication platform for these purposes. It continued its activities in this vein in 2017. The Center also organized one on one meetings with employees to answer their questions or solve their problems within the scope of internal customer satisfaction.
Great Place to Work
The TEB Human Resources Group acts as a Change Management leader on strategic projects undertaken in the Bank.
TEB, which aims to create the "Great Place to Work" for its employees and aims to become the bank preferred by the employees in the sector, has carried out many successful projects since the "Great Place to Work Project" launched at the end of 2012. One of the most important elements that lead TEB to success in this project is the adoption and ownership of the goal of becoming the great place by all TEB management and the steps taken by the management in a sincere manner. TEB leads the way in the sector with setting up the Employee Sounding Board consisting of 600 representatives from all organizational groups at the Bank.The platform conveys all the feedback of employees to the Human Resources Group and Management. Furthermore, it conveys the actions that have been taken in parallel to these feedbacks to the entire Bank.The Employees Sounding Board supports employees’ efforts to involve themselves in decision-making processes on issues that affect them. It does this by enabling employees to convey their feelings and thoughts about TEB’s journey towards becoming the great place to work to the Human Resources Department and to management and to keep everyone informed about actions taken in response to such feedback. As such, “The Employees Sounding Board Voice Platform” is pointed to as a successful model in the sector and with that “Great Place to Work Action Plan” has been established and work has commenced to realize these action plans.
The work continues throughout the Bank under the monitoring of HR in 5 categories: Communication, Collaboration & Coordination, Development & Career, Appreciation & Rewarding, Healthy Working Environment and Fun & Team Spirit. Along the target of becoming a “Great Place to Work”, all TEB executives received “Great Place to Work Executives” trainings in order to formulate their action plans within their domains according to their survey results. They have already formed their action plans and these action plans are being followed up with surveys and interviews.
Since 2012, there has been an increase of 18 points in the GPTW Trust Index Survey. The percentage of the employees, who agreed with the statement “Taking everything into account, I would say this is a great place to work”, the question that is used as the indicator of the overall perception score, increased 25 points since 2012.
In the 2016 Best Employers of Turkey research conducted by Great Place to Work, TEB made it to the list in the category of companies with more than 2,000 employees. TEB is the first and only bank to make the list and also the only institution in the finance sector to receive an award in this category.
Employee Surveys
Every year TEB regularly conducts Global People Survey which all BNP Paribas Group employees are subjected to, Great Place to Work Survey by Great Place to Work company and Internal Customer Survey and the results of these surveys are shared in detail with the TEB employees.
The feedback from these surveys are communicated to the units in the Bank, converted into action plans and executed within project plans.
In addition to the improvements mentioned in the “Great Place to Work” results, there has been an increase of 11 points in the results of the “Global People Survey” since 2012.
Top Employer Turkey and Top Employer Europe Certificate
Top Employers Institute is one of the most prestigious worldwide institutes that rates the HR policies and implementations of companies and has chosen TEB for the work the Bank has done within the scope of “Great Place to Work” journey which started with the “Appreciation of the Employee”, as one of the Top Employers of Europe and Turkey in 2017. As a result, TEB has managed to receive the Top Employer Turkey and Top Employer Europe Certificates for 5 years in a row.
TEB Internal Communication Activities
Employee Value Proposition - EVP
The Employee Value Proposition created in 2015 “My TEB My World” has been owned by all TEB employees and in 2017, internal communication has been carried out with this motto.
“My TEB My World” stands for: “TEB World where all employees with different dreams and different goals come together. My TEB is my family where I feel cared for, share my passions, I overcome all the difficulties with team spirit and entrepreneurship, experience innovation.
Sub brands under the main brand “My TEB My World” are My Innovative World, My Successful World, My Developing World, My Joyful World, My Volunteer World and My Healthy World and in 2017, all internal communication has been carried out within this framework. TEB’s all communication with university students and all campus activities are carried out under the motto “My TEB My Future”
TEB Passport
In order to help employees with their orientation at their first day in TEB and ease their adaptation, a guide with all the necessary information, TEB Passport, has been prepared and uploaded to IntraTEB.
TEB Employees Together
In 2017, the following events have been organized;
TEB Bulletins
Internal weekly e-bulletin “TEB’de Ne Var Ne Yok (What’s up at TEB)” which gives information on current issues and news about TEB.
Special e-bulletins after the events which contains important messages for employees.
Celebrating the Special Days
As part of the activities that will make the employees feel special and improve corporate loyalty, special days like new year and religious holidays were celebrated, various gifts were presented to employees, letters sent and celebration messages were delivered.
Executives Meeting which are regularly held in order to inform the managers about the performance of the Bank and deliver senior management’s messages was organized in early 2017.
TEB Sports Academy
Inhouse sports tournaments and events are organized as ways of protecting employee health, strengthening team spirit and an “Us” awareness, increasing employees’ engagement and commitment and creating social benefits as an expression of social responsibility. For much the same reason, employees are also encouraged to take part in external sports leagues and tournaments to representing the company.
The highlights of TEB Sports Academy activities in 2017 are briefly summarized below:
TEB Football Team came fourth among 15 teams in the Corporate Football League 2017, while TEB Women’s and Men’s Volleyball Teams both won the championship in Corporate Games 2017, giving us the joy of a double title.
Furthermore, TEB Men’s Volleyball Team earned the world champion title in the World Corporate Games 2017 held in Houston, whereas TEB Women’s Volleyball Team clinched the second spot.
TEB Tennis Team ranked first in its division in the Interbank Tennis Championship 2017.
TEB Running Team, on the other hand, was given the Corporate Games 2017 Sports Champions Award, and garnered five medals in total in men and women categories.
At the Corporate Games 2017, TEB Running Team was also honored with the Gentleman Organization of the Year Award and Sport for Life Award, which is granted to organizations that secure the highest participation in the Games.
TEB Club Activities
TEB Club organizes activities in areas of interest for company employees that are intended to bring them together outside the workplace as well. The most active clubs are the TEB Band, TEB Classical Music Choir, TEB Photography Club.
HR Café Face to Face (İK Bizbize) Meetings
In 2017, TEB Human Resources Group came together with 5,000 employees in 47 HR Café Face to Face (İK Bizbize) meetings held with all Headquarter and Regional employees. The scope of these meetings as follows:
Social Responsibility Activities
TEB employees regularly take part in the marathons organized in Turkey and volunteer for sports events organized by Adım Adım Organization to support foundations and associations like TOFD or Koruncuk by volunteering as runners or philantrophers for runners.
TEB runners run every year The Istanbul Marathon and Runatolia Marathon under the umbrella of the Adım Adım Organization and TEB employees support these philanthropic organizations with their donations. In the charity marathons that it has taken part since 2008, TEB has earned the top place in the following categories and was recognized as the “Most Kind Hearted Company” from among the companies operating in the financial services sector that ran for a charitable cause*:
Among 492 organizations from any sector that ran for a charitable cause, TEB ranked among the “Top 10 Most Kind Hearted Companies” in the following categories*:
* These results are based on the 2008-2017/April data of Adım Adım (Step by Step) Platform.
Having run for the benefit of Koruncuk Foundation (Turkish Foundation for Children in Need of Protection) at Vodafone İstanbul Marathon 2017, TEB Running Team ranked first among all participating organizations in the “Social Responsibility Awareness” category, while TEB volunteers took place among the top 15 heroes in terms of fundraising.
In addition, TEB employees fulfilled the winter clothing needs of more than 3,500 children across Turkey with the “Let’s Keep the Children Warm” campaign launched within the scope of TEB’s social responsibility initiative, Make a Wish. Launched in 2015, the initiative reached 400 children in its first year.
In addition, within the scope of the “Dream Up” program carried out in cooperation with the BNP Paribas Foundation, TEB has provided regular music education to children aged 8-14 living in the Koruncuk Foundation Children’s Village by professional music instructors, and a children’s choir was formed.
Having reached 39 children at the time, the Children's Choir continued to receive education from October 2016 until May 2017, and they gave a concert at the TEB Head Office Building to an audience consisting of the Foundation’s representatives and TEB employees.
Within the scope of Dream Up, a three year program that will span through the years 2015-2018, the third year activities of the choir commenced in October 2017. Within this frame 36 children in the care of Koruncuk Foundation received choir education.
Innovation at TEB
TEB has been working on integrating innovation in its business culture since 2007. Having been cited as an exemplar of innovation by the world-famous research company Gartner, in 2013 TEB became the recipient of the European Financial Management Association’s “Most Successful Bank in Innovation Management” for the fourth year in a row.
In 2017, TEB continued to provide its customers with innovative products and services while also fostering innovation culture by encouraging its own customers and employees as well as university students and technology entrepreneurs through innovation-related activities.
Taking its efforts on behalf of innovation one step further, TEB launched an Intrepreneurship Program, the first of its kind in the Turkish banking industry, in order to initiate an ecosystem that would encourage employees with entrepreneurial skills to discover and demonstrate their innovative - mindset.
TEB In-House Entrepreneurship Program
TEB aims to create an innovative corporate culture and agile work environment where employees play an active role in the configuration creation of products, services and processes, devote themas if they own the business, take initiative, have a high sense of responsibility and loyalty. The Program targets to create intrepreneurs who will come up with innovative projects that will change the future of the Bank and implement their projects.
With TEB Hackathons, TEB is bringing together innovative, creative and entrepreneur employees together, creating an environment in which employees will provide feedback to each other while developing their projects, as well as supporting them with training and mentoring to turn their ideas into lucrative businesses.
TEB intrepreneurship program has been an important activity initiative that feeds Start up Banking and TEB Private Banking Angel Investment Platform both of which TEB initiated to support the entrepreneurship ecosystem in Turkey.
In 2017, in the third year of TEB’s intrepreneurship program, more than 330 project applications were received from employees with entrepreneurial spirit.
Annual TEB Innovation Summit
10th Annual TEB Innovation Summit have been organized with the participation of Worldwide keynote speakers, TEB Employees and TEB customers.
The themes of the “Annual Innovation Meetings” by years are given below:
2017: The World is in BETA: Are you ready?
2016: Redesigned Banking with the Codes of the New Generation
2015: Agile Innovation/ Agile Organization Be Agile, Get Results
2014: Smart Simplicity Think Simple, Think Outside the Box
2013: Innovation for the Changing Consumer Trends
2012: Next Generation Banking in the Digital World
2011: Customer Experience Excellence Innovation in Customer Experience
2010: Innovation from Future to Today
2009: Winning in Turbulent Times Through Innovation Overcoming Tough Times with Innovation
2008: Open Innovation
2017 theme was “The World is in BETA: Are you ready?”, local and foreign speakers who are leading names in the sector pointed out that nothing is ever finalized in terms of product/service development that will cater to customer expectations, and underlined the importance of understanding the fact that the world is in BETA phase. In addition, creative employees who conveyed their ideas through the Sparkle (Kıvılcım) Portal and Internal Innovation Competitions, as well as customers, university students, new graduates and technology startups that were placed in the “Innovation Competition” were presented their awards.
Making life easier for its customers through the innovative and creative products and services that it offers them, TEB regards innovation as an important element of its brand-differentiation strategy.
In 2016, some 14,700 projects were submitted to TEB for consideration as entries in the year’s competition. The Bank’s www.icatcikar.com website, through which submissions are made, received 235,000 visitors from 109 countries last year.
TEB transforms innovative ideas received from customers, university students and newly-graduated young professionals into products and services for TEB customers.
In 2016, over 1,700 applications in the technological innovation category has been a very useful resource for TEB Start-Up Banking.
Finalists in the competition are offered career opportunities in TEB alongside the financial rewards they receive. So far, 12 finalists have joined the TEB family.
Sparkle (Kıvılcım) Portal
TEB employees share their innovative product and service ideas through Sparkle, the in-house innovation portal and those that are considered successful are adapted for development. Throughout 2017, in line with the targets of the Bank, every week an opinion poll has been prepared in a different subject under the name of “Idea of the Week” and employees’ opinions were sought.
“Make an Invention” (Icat Çıkar) is an in-house competition that takes place every year and aims to raise awareness about innovation and creativity among employees. The competition reinforces employees in different departments to come up with ideas as teams and creates a competitive environment that encourages team spirit through the innovative projects that compete.
So far, through Sparkle portal, 383 innovation and improvement ideas from TEB employees have been brought to life and 47 projects are underway.
University/Campus Activities - Internship and Young Talent Acquisition Programs
During 2017, TEB Human Resources Group designed campus activities according to the needs and expectations of young talents in an effort to attract them to TEB and got together with them on various platforms.
TEB HR interacted with more than 5,000 students through promotion activities, company presentations, career days, executive talks, elevator pitches and case selection processes held on the campuses of İstanbul Technical, Koç, Galatasaray, Boğaziçi, Middle East Technical, Anadolu, Bilkent, Yıldız Technical, İstanbul, Marmara, Özyeğin, Bilgi, 9 Eylül, Çukurova, Hacettepe Universities, TOBB University of Economics and Technology, Osmangazi, Akdeniz, Süleyman Demirel, Trakya, Ege, and Karadeniz Technical Universities.
Throughout the academic semester, TEB took part in four Elevator Pitches, 38 Case Studies, two Virtual Career Fairs, 14 special sessions, three Innovative Idea Campuses, 10 different Career Days, and sponsored six events. Campus Ambassadors from different business units, senior executives or recently-graduated young TEB professionals took part in all of these gatherings, providing the students with the experience in areas they needed.
In this academic semester, TEB initiated a new implementation whereby students could take the “Innovation Meter”, a personality test in the form of a Facebook app, on the iPads that they could use in the foyers and stand areas. This enabled the utilization of digital platforms while allowing for the results to be evaluated together with TEB professionals.
TEB Innovation Campus is a program designed to acquaint junior- and senior-year university students with a work environment enriched with training programs in innovation and entrepreneurship, and in which innovation and creativity are promoted and rewarded; the program also provides them with the opportunity to get together with TEB mentors and senior executives. Out of 200 students that took part in Elevator Pitches and Case Studies in 2017, the most successful 60 attended the Innovation Campus and those with an outstanding performance were offered to take part in the shortcut traineeship program.
12 students have been selected for shortcut traineeship, which is a project-based program that runs through June to September and junior year students from the major universities of Turkey are accepted through a special recruitment process. At the end of the three-month internship, the students make their project presentations and those who are found to be successful are offered part-time jobs at TEB. Those who cannot sustain a part time job due to their academic schedules are offered a job at TEB through a pre-contract upon their graduation.
366 students across Turkey took part in 2017 compulsory summer internship program for universities.
Within the scope of compulsory internship for trade vocational high schools for 2017-2018 winter period, 179 high school students started their internship across Turkey.
2017 TEB Innovation Awards
In 2017, TEB won the BNP Paribas Group Innovation Award with its “LEXUS” project.
Istanbul Stage of the “BNP Paribas International Hackathon” was organized by TEB, which the event held simultaneously in 10 countries, where financial software developing startups compete.The champion of Turkey competed against the champions of other countries in the finals that took place in December.
Quality at TEB
For a more systematic application and monitoring of the environmentally friendly approach in TEB, ISO 14001 Environmental Management System is applied. TEB is also the first deposit bank to have an environmental management system certification.
TEB’s Environmental Management System is audited every year by Bureau Veritas and the results are used as feedback for improvement.
Training at TEB
Recognizing that qualified and well-trained human resources are the most critical distinguishing factor in the financial services industry, TEB seeks to support the personal and professional development of its employees in the most effective way possible. Training conducted with this approach in mind is concerned with development and change projects undertaken with the benefit of both internal and external resources, with internal customer service standardization in conjunction with training centers and with similar issues.
In 2017, a total of 9,127 TEB employees took part in classroom trainings. There were 39,571 attendees to classroom trainings, 561 attendees to on-the-job training and 125,088 attendees to e-learning trainings. TEB’s own instructor personnel provided 56% of all in-house training.
During 2017, the following programs were held within the frame of the Bank’s Training and Development strategies and goals: